Control Valves, Regulators, Process Flow Management, Systems Engineering, Caltrol SW US Emerson Partner

Quality Management "Customer Focused, Quality Driven"

"We are committed to achieving total customer satisfaction by delivering quality products and services that meet or exceed our customer's expectations. Caltrol's quality policy and improvement objectives are regularly reviewed and evaluated for effectiveness and needed change through our management review process. Furthermore, our processes and the results of our actions will be subject to continuous monitoring and review to ensure that the company maintains its commitment to quality assurance and customer confidence. "

Sincerely, David Jumonville, President, Caltrol Inc.

Quality Statement

Caltrol, Inc. exists to provide solutions that people trust. Trust is earned as our customers receive a predictable, positive result from every interaction with Caltrol's staff of dedicated professionals. Our customers should expect the highest levels of performance from Caltrol in our:

Responsiveness to their inquiries and customer service needs
Support in selecting effective solutions
Professional service from trained personnel
Accuracy in delivering products and services, on-time and per specification
Prompt resolution of all discrepancies

Caltrol Announces ISO 9001:2001 Certification

Glendora, California, December 16, 2003 -- Caltrol, Inc., Emerson Process Management's Local Business Partner for Southern California, Southern Nevada, Arizona, and Hawaii, today announced that it has achieved ISO 9001:2000 certification for its quality management system.

The awarding of ISO 9001 certification is the culmination of an audit of Caltrol's quality management system by DNV Certification, Inc., an internationally recognized standards registrar. ISO 9001:2000 certification is awarded to those companies that have successfully designed and implemented a company-wide quality management system that is suitable, adequate, and effective in supporting the company's quality policies.

This milestone could only have been achieved through the dedicated efforts of all of Caltrol's employees. The Caltrol team was able to integrate all of the elements required by the ISO Standard with our business processes and successfully complete our certification audit on November 20, 2003. This was an outstanding achievement and one of which we are all very proud.

"Achieving ISO 9001 certification of our Quality Management System (QMS) reflects the very high value that we place on continuously improving the quality of our products, services, and processes," stated David Jumonville , President. "ISO 9001 certification of our quality management system is a result of the hard work and dedication to quality improvement by our employees. It is a reflection of our commitment to achieving total customer satisfaction by delivering quality products and services that meet or exceed our customers' expectations."