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February 8th, 2021

To our valued Caltrol customers,

As the impact of COVID-19 continues to be felt globally and locally, we want to assure you on behalf of Caltrol's Employee Owners that Caltrol is fully prepared to support your needs. We have taken a proactive response to ensure our workforce remains healthy, effective, and prepared to support all our customers. We have implemented processes that allow us to maintain the high level of service you expect from Caltrol while keeping focus on the health and safety of our employees, customers and the community.

Caltrol continues to monitor the latest reports from the Center for Disease Control (CDC) and the World Health Organization (WHO). In addition, we are adhering to local mandates in all office locations and service areas. Caltrol's products and services are used in all critical infrastructure industries like power generation, oil refining, water & wastewater, natural gas distribution, life science and others. These industries require us to continue to be able to support them throughout the crisis.

We have worked closely with Emerson Automation Solutions to ensure our protocol for sending service personnel to site takes into consideration the appropriate care, isolation and testing required.

We want you to know that Caltrol is fully staffed working regular hours and continues to have normal after-hours capabilities. Our 24-hour emergency number is 877-827-8131.

Caltrol continues to monitor our supply chains for any delays (COVID-19 or other). If any delay is identified, we will work diligently with the respective manufacturer or factory to minimize the impact of delay. Please be assured that our employees will communicate any delays to you as soon as we know about them, so we can jointly determine what additional measures need to occur to minimize any impact to you.

We thank you for your partnership and are grateful for the trust you place in Caltrol. We will continue striving to earn your trust every day and will remain proactive in our approach during this dynamic and fluid situation.