Statement of Quality Policy
Caltrol, Inc. automates the essential needs of modern life by delivering expertise and unique solutions, helping our customers solve the global challenges of tomorrow. This is achieved through commitment to our customers, so they receive a consistent, predictable and positive result from Caltrol’s staff of dedicated professionals.
We ensure that Caltrol’s Core Values are known, understood and applied:
- Our culture is defined by a passionate, tenacious, positive, and fun Attitude. We use these traits to stay focused, especially in difficult times, and strive to find constructive solutions. We show our team members support and appreciation by recognizing their accomplishments and contributions.
- A fundamental part of our ethos is Customer Focus. We grow and develop our customer relationships by offering respect, consistency, thoughtfulness, and efficiency. Our goal is to provide high-quality care the first time and every time.
- We provide more than competence; we provide Expertise. We deliver transformative solutions that resolve the unique and complex challenges our customers face.
- We believe the path to Innovation is paved with curiosity, persistence, and freedom of expression. Curiosity fuels our desire to consistently learn and grow. Persistence keeps us from giving up when problems are complex. Freedom of expression in discussing new ideas with others sharpens the mind and reveals opportunities for improvement.
- We prioritize Ethics, Professionalism and Integrity by embracing and promoting our unique ownership culture. Caltrol employee owners have high standards, and their accountability to one another in maintaining those standards is of the utmost importance.
- We believe Teamwork nurtures innovation, boosts morale, increases productivity, and creates unity in the workplace – all of which leads to improved success. We attribute each of our successes as a company to teamwork.
Our processes and the results of our actions will be subject to review to ensure that Caltrol, Inc. maintains its commitment to quality assurance and customer confidence by continuous monitoring and review of key company objectives.
Scott Bedell, President & CEO
View our ISO certification certificate here: ISO Certificate